(855) 397-7233Privacy Policy
Techvill Appliance Repair Ltd. 5810 Patina Dr SW 22, Calgary, Alberta T3H 2Y6 GST/HST: 768174070 RT 0001 Email: info@techvill.ca
Last updated: 2025
Techvill Appliance Repair Ltd. (“TechVill”, “we”, “us”, or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our appliance repair services and the techvill.ca website.
This policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our website or booking our services, you consent to the collection and use of your personal information as described in this policy.
1. Information We Collect
We collect personal information only when it is necessary to provide our services or operate our website.
Information You Provide Directly
When you book a service, contact us, or submit a form on our website, we may collect:
- Full name
- Service address (including city, province, and postal code)
- Phone number
- Email address
- Appliance make, model, and description of the issue
- Payment information — processed at the time of service via cash or card terminal (we do not store payment card details)
Information Collected Automatically
When you visit techvill.ca, we automatically collect certain technical information through cookies and tracking technologies, including:
- IP address (anonymized)
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referral source (how you found our website)
- Phone number dynamically displayed during your session (via CallRail, for call attribution purposes)
For full details on cookies and tracking technologies used on this website, please refer to our [Cookie Policy].
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Service delivery — to schedule, dispatch, and complete appliance repair appointments at your location
- Communication — to confirm appointments, send service reminders, and follow up on completed repairs via SMS and email
- Call tracking and attribution — to understand which marketing channels generate service inquiries, using CallRail call tracking technology
- Website analytics — to measure site performance, understand visitor behaviour, and improve our content, using Google Analytics
- Billing and payment — to issue invoices and process payments for services rendered
- Legal compliance — to meet our obligations under applicable Canadian laws and regulations
- Service improvement — to analyze service outcomes and maintain quality standards across all locations
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
3. Third Parties We Share Information With
To operate our business and website, we share limited personal information with the following categories of third parties:
| Third Party | Purpose | Privacy Policy |
|---|---|---|
| Google LLC (Analytics) | Website usage analytics via Google Analytics and Google Tag Manager | google.com/privacy |
| CallRail Inc. | Phone call tracking and marketing attribution | callrail.com/privacy-policy |
| ServiceTitan Inc. | Field service management, invoicing, and scheduling | servicetitan.com/privacy-policy |
| Third-party collections agencies | Debt recovery for unpaid invoices, where applicable | Varies by agency |
All third-party service providers are required to handle personal information in a manner consistent with applicable privacy laws and are permitted to use it only for the purposes for which it was shared.
4. Call Recording
Phone calls to TechVill may be recorded for quality assurance, training, and dispute resolution purposes. If your call is being recorded, you will be notified at the start of the call. Recorded calls are retained for a limited period and are accessible only to authorized TechVill personnel.
5. SMS and Email Communications
By providing your phone number or email address when booking a service, you consent to receive transactional communications from TechVill, including:
- Appointment confirmations and reminders
- Technician dispatch notifications with GPS tracking link
- Service completion follow-ups and warranty information
We do not send unsolicited promotional SMS messages. If you wish to opt out of any communications, contact us at info@techvill.ca or reply STOP to any SMS message.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Specifically:
- Service records and invoices — retained for a minimum of 7 years for tax and legal compliance purposes
- Website analytics data — retained as configured in Google Analytics (default: 26 months)
- Call recordings — retained for up to 90 days unless required for an active dispute
- Email and SMS communications — retained for up to 2 years
When personal information is no longer needed, it is securely deleted or anonymized.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:
- Restricted access to customer records on a need-to-know basis
- Secure transmission of data between your browser and our website (HTTPS)
- Use of established, privacy-compliant third-party platforms for scheduling, invoicing, and analytics
No method of transmission over the internet is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of data transmitted to or from our website.
8. Your Privacy Rights
Under PIPEDA and applicable provincial legislation, you have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — request that inaccurate or incomplete information be corrected
- Withdrawal of consent — withdraw consent to the collection or use of your personal information, subject to legal and contractual obligations
- Complaint — file a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
To exercise any of these rights, contact us at info@techvill.ca. We will respond to requests within 30 days.
9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
10. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The updated version will be posted on this page with a revised date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
12. Contact and Complaints
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, contact our privacy contact at:
Techvill Appliance Repair Ltd. 5810 Patina Dr SW 22, Calgary, Alberta T3H 2Y6 Email: info@techvill.ca
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada: Website: priv.gc.ca Toll-free: 1-800-282-1376