The call: an LG LFXS26566S French-door refrigerator in Savanna, one of Calgary’s newer far-northeast communities, not cooling. The repair: two components, one hour. The detail worth reading to the end for: what the warranty line on the invoice actually says, and why it’s written that way.
The repair itself
TechVill technician Randy installed a new evaporator cover assembly — the ducting panel that channels chilled air off the evaporator coil into the compartments — together with its heater, the element that keeps that airflow path clear of ice so the ducts don’t slowly seal themselves shut. On this LG platform the two work as a unit: a warped or iced cover chokes airflow, and a failed heater guarantees the ice comes back.
Post-install testing went beyond “is it cold yet”: Randy specifically verified the fans running during the test — confirming the airflow path the new parts serve was actually moving air, not just assuming it from a temperature reading. One hour on site.
The warranty line
The invoice carries a precise note: the 3-month warranty applies to the evaporator cover assembly — not the heater. That reads like fine print until you understand the logic. The cover assembly is the structural component this repair turned on; if it fails early, that’s a defect TechVill stands behind. Scoping the coverage in writing, component by component, means the customer knows exactly where they stand — instead of discovering the boundaries of a vague “parts and labour warranty” during a dispute. It’s the same practice we’ve documented on other repairs: name what’s covered, name what isn’t, before anyone needs to ask.
The numbers
The complete repair came to $626.50 + GST = $657.83 CAD — parts $384 (prepaid at diagnosis), handling $30, and one hour of labour $212.50, with the balance of $254.63 collected on completion, reconciling to the quote exactly.
A fridge that stops cooling doesn’t always mean a compressor bill. Sometimes the cold is all there — it just can’t get out from behind a failed duct. Book online to schedule an LG refrigerator diagnostic with our team in NE Calgary.
